Terms And Conditions

      Good To Go Foodworks PVT. LTD is the licensed owner of the brand goodtogostore.com. Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made Good To Go Foodworks PVT. LTD. at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.

 

  Terms Of Use 

  The term "We", "Us", "Our" shall mean Good To Go Foodworks PVT. LTD. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms,and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.

     - We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you.
     - It is your responsibility to review these Terms of Use periodically for updates / changes.
     - Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.
     - As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

 

 

Cancellation and Return Policy 

 

 How can I cancel my order?

  You can cancel the order by calling our customer support for Delhi +91-9911277733  or ping us on chat. 

 We will not be able to cancel the order once it is out for delivery.

 

 Can I edit my order?

  Yes you can edit the order by calling our customer support for Delhi +91-9911277733   or ping us on chatwithin 15 mins of placing the order. The customer support agent  can help you to add/remove individual items within the order.

 

 Note: 

• The partial refund cannot be accepted once your order is sent for processing.
• Any modification on the order, the existing order will be cancelled and replaced with the new order number.

 

 Delivery 

 

Is there a minimum order?

 Yes, there is an minimum bill value of Rs.149 excluding delivery charges.  

 

Delivery charges

 We charge a nominal fee of Rs.35 for all scheduled orders and Rs. 49 for express deliveries.

 

For the Delhi store's

• Slot 1 - 07:30 am to 10:30 am
• Slot 2 - 09:30 am to 12:30 pm
• Slot 3 - 10:30 am to 12:30 pm
• Slot 4 - 11:00 pm to 01:30 pm
• Slot 5 - 01:30 pm to 03:30 pm
• Slot 6 - 03:30 pm to 05:30 pm
• Slot 7 - 04:30 pm to 06:30 pm
• Slot 8 - 05:30 pm to 07:30 pm

 

 Note: To avail schedule delivery, the customer has to place the order 30 mins prior to the slot timing starts.

   Express Delivery carries 49rs charges and the order will be delivered with in 120 mins from the ordering time. You can place the order under express delivery only between 7.30AM-7.30PM.  

 

What are your delivery timings?

 We deliver every day of the week from 7.30am – 7.00pm.

  

Do I need to register or create an account before making a purchase?

 You are free to browse our site, but when we deliver, we need to know who you are and where you stay. Therefore, we need you to register before making your purchase. 

 

Didn't get a Bill when you walked in to store?

 

1. Customers should report to the support team on the same day by reaching the support number +91-9911277733 for Delhi.
2. Customer complaints will be investigated and resolved within 2-3 working days from the date of complaint raised. 
3. After successful completion of investigation the money will be added to the customer wallet within 3-4 working days.Customers can avail maximum wallet cash up to Rs.500.

 

 

Hassle free COD orders

   

 How can I use the UPI option?

  Once the delivery executive reach your location, you can ask him to show the QR code from his GTG rider app, you can just scan the QR code using Google pay/Phone pay/PayTM for paying the amount and enjoy the Hassle free COD.   

 

 Can I load my balance cash to GTG wallet when I pay cash to delivery person?   

  Yes, once you pay the cash to the rider, you can ask rider to load the remaining balance cash to GoodToGo wallet and it will be added instantly. You can use the entire amount for next order. 

 

 Note: Once the amount is added to wallet, it cannot be removed. For any support, you can reach us to our customer support, for Delhi +91-9911277733

 

Online payment 

   

Is my credit card information safe on your site?

 Absolutely. All online payment related transactions are carried out through the secure payment gateway and are Payment Card Industry Certified (PCI DSS Certified).   

 

Will I be charged any additional fee for using online payment option?

 No, we don’t charge any additional fee.

 

My bank is not listed in the online payment option, how do I pay?

 You can try paying through your Credit/Debit card, Online Wallets, PayU or through Cash on Delivery.

   

Reward Points Program

 

 How it works?

1. 1% cashback on your 1st order in the week
2. Shop.
3. Get Rewarded.
4. Repeat.

Terms & Conditions

1. All cashback related to GoodToGo Rewards Program and other promotions/cashback offers will be credited into your registered mobile number as GTG Rewards Cash
2. Cashback will be calculated on the net order value, after deducting discounts and redeemed GTG Rewards Cash
3.  Each GTG Rewards Cash is worth Re.1
4. GTG Rewards Cash needs to be redeemed within 90 days from the date of credit. Beyond 90 days, respective GTG Rewards Cash will expire and will be removed from the account
5. GTG Reward Cash worth up to Rs.50 can be redeemed in all bills of Rs.250 & above. (Excluding delivery charges)
6.  For Retail orders, inform the cashier to redeem against the available GTG Rewards Cash
7.  For Online orders, App/msite - Select the redemption in “Cart Summary” page; Website - Select the redemption in “Payment Details” page
8. GoodToGo reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time without prior notice.

 

 

What is GoodToGo Rewards Cash and How is it different from GoodToGo Wallet Cash?  

 

GoodToGo Rewards Cash

GoodToGo Wallet Cash

What is it?	All cashback offers from GoodToGo are credited here	All refunds from GoodToGo are credited here
Validity	90 Days from the day of credit	No Expiry
Limit	Up to Rs.50 on all orders of Rs.250 & above	No limits on usage
Usage	Redeemable on all orders. Retail or Online & COD or Prepaid	Redeemable only on Online orders. Applicable on COD & Prepaid orders
Clubbing Offers	Cannot be redeemed along with any other discount or cashback offer	No limitation of redemption. Can be clubbed with any offer
Auto Redeem	Needs to be manually selected in ‘Cart Summary’ (App/msite) or ‘Payment Details’ (Website) page	Will be automatically redeemed at payment page basis available balance

 

 

Can I use GTG Rewards Cash and GTG Wallet Cash in the same order?

 Yes. You can redeem GTG Rewards Cash up to Rs.50 on all orders of Rs.250 & above. GTG Wallet Cash can be used for the remaining amount.

 

Can I recharge GTG Wallet Cash through Netbanking/Credit Card/Cash?

 Currently, we don't support external recharge of GTG Wallet. We will be launching this feature very soon.

 

Can I transfer the GTG Rewards Cash / GTG Wallet Cash to other wallets or Bank accounts?

 No. Cash credited to these accounts cannot be transferred out.

    

Refer & Earn 

 

What is the procedure for referring a friend?   

1. Download the GoodToGo app
2. Choose the ‘Invite & Earn’ option
3. Invite your friends via WhatsApp, Twitter, Facebook, Messenger, Gmail or Text Message
4. Your friend gets ₹ 100 discount on the first order using your referral code. You get 100 reward points once your friend completes the order.

 

Returns, Replacements and Refunds

   

My item arrived damaged or defective. What should I do?

 Our products undergo multiple quality check before they leave our store. However in the rare case that your order was damaged during transit, you can request for a replacement, cancellation or refund by contacting our customer support for Delhi+91-9911277733 and  within 15 minutes of receiving the products. 

 

 Note : For any quality complaints. it is compulsory to hold the product in the originalpackaging for review by ourquality team. Basis product availability, we willarrange for replacement or will refund the amount to GoodToGo wallet.

 

Products can only be returned if? 

1. The package has been altered or damaged during transit.
2. If wrong items were delivered against your order.
3. Unacceptable delay in delivering the order 
4. If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on Delhi customer support +91-9911277733

 

Note: For any quality complaints. it is compulsory to hold the product in the original packagingfor review by our quality team. Basis product availability, we will arrange for replacement or will refund the amount to GoodToGo wallet.

 

Spin the lucky Wheel

 

Terms and conditions

1.  Only 1 spin of the wheel/day allowed on a minimum bill value of Rs. 250/-
2.  Winners of FREE 1 PACK OF CLASSIC EGGS should buy products other than Classic Eggs for Rs. 250/- and above to avail the freebie. 
3.  Winners of Rs. 100 WORTH OF FREE MARINADES should buy products other than marinades for Rs. 250/- & above to avail the freebie. If adding marinades above the freebie value to the cart, the difference in price shall be borne  by the customer. 
4.  Winners of 20% OFF ON THEIR NEXT TRANSACTION should share their mobile number for SMS coupon code generation and redemption. Coupon code thus received to be redeemed before 30th Nov'2019.